FAQs

Please check your spam filter or any auto-filters your email might have. If the email is not there, please email us at info@egherbs.com with your name, the date you placed the order, and the products purchased so we can confirm that your order was processed on our site.

We use a variety of shipping carriers, including less-than-truckload (LTL) with liftgate services. Feel free to contact us regarding any LTL shipping inquiries.

Evergreen Herbs ships online orders Monday - Friday during our business hours 9 am - 3 pm (Central Time). If you place your order before 1:30 pm, it will ship same day!

We strive to send our products as quickly and efficiently as we can. If you were mistakenly sent the wrong product, please email us at info@egherbs.com with your name, order number, and a photo of the wrong product received. If you ordered through Amazon, please include the Amazon order number.

We strive to provide the best quality control. However, if you believe your product is defective or your product arrived damaged, please send us an email at info@egherbs.com with your name, order number, and a photo of the issue. Our Quality Control Coordinator will get in contact with you as soon as possible.

Yes, if the product is unopened, it can be returned within the 15 days, with no questions asked.

Wildcrafted herbs are grown naturally in the wild without any human interference. Organic herbs are grown similar to traditional crops but adhere to organic farming regulations such as not using man-made fertilizers or pesticides.

Most of our herbs are wild crafted, planted and cultivated in private Mexican fields. We source our other herbs (European, Asian, etc.) from trusted, long-term suppliers.

Each batch of our imported herbs include a comprehensive certificate of analysis, guaranteeing the highest quality and safety standards. To fortify security and safeguard during international transit, we employ strict protocols. We place every shipment in a single, locked container for transport.

Upon arrival at Evergreen Herbs in Milwaukee, WI we send samples of each and every received herb to a 3rd party certified lab, such as Certified Labs, Sora Labs and Alkemist Labs. The lab tests each sample for microbiology trespassers like Salmonella, Ecoli, Aerobic Plate Count, Staphylococcus Aureus, Yeast, Mold, and Enterobacteriaceae.

Once we receive electronic confirmation that the sample conditions have passed, the we add the product to our website.

We do! All processing and product manufacturing is done in-house at our Milwaukee facility. Our team processes the dried herbs into powders, capsules, and tea bags. We follow GMP guidelines, and we have registered with the FDA and Wisconsin Department of Agriculture Trade and Consumer Protection.

Finally, our products are sealed in food-grade bags to ensure freshness and continued quality control.

We recommend storing your herbs in a cool, dry place to ensure they maintain their freshness and effectiveness.